A softphone is a piece of software that allows users to make calls over the internet through a smartphone or a computer.

Mainly, a softphone allows you to take your phone with you wherever you go.

For remote or mobile employees who are not always available in the physical office, but needs a phone to connect to the corporate network, softphone is the best solution..

As softphone has all the features of a desk phone and expands to the wide range of services that you can access on your desk phone.

This means you can place, outgoing calls and receive incoming calls through the extended endpoints.

As softphone also offers you additional features like video calling which you can use on your smartphone or a desktop or a PC just by installing the app on your device.

Softphone helps your employees stay connected with your office even if they are working remotely

Softphones are user-friendly that run on most devices and platforms.

Most softphones can also run from a web browser if you have a microphone and speaker.

The technology behind the softphone is VoIP (Voice Over Internet Protocol) in which all of the features of the phone are written into software, providing a user-friendly experience while making calls.

Along with these features, softphone has the following benefits:

1. Easy-to-Use Interface:

Access to real-time status of colleagues with control features like call transfer, call recording, call forward, hold, click-to-dial, and auto answering.

You can search, dial contact name or extension directly from the search bar.

The softphone allows you to personalize your interface like marking favorite contacts, contact grouping, availability status (current, online, busy, do not disturb, or available for calls), etc.

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2. Cost Savings:

Reduce the cost of fixed telephone lines and cost while traveling to other countries.

Using softphone, convert your laptop or smartphone as a channel to have business communications online.

3. Keep the Numbers Private:

As softphone connects to cloud phone system over the internet, they are just offsite devices of the system.

So, using this employees can take client calls or make internal calls without displaying their numbers.

Since the call occurs over the internet, employees won’t be charged for their cell phone plan’s – calling minutes.

4. Notifications:

In addition to ring tones, softphones will send you notifications of incoming calls through pop-up notifications on your device screen.

Furthermore, it creates convenience for the user and enforces prompt response, thereby increasing productivity.

5. Instant Messaging:

Even though there are many ways in sending a text message, but centralizing communications into one platform managed through softphone eases your work in finding, searching, and collaborating.

6. Video Calls and Conferences:

Softphones let your employees make video calls from the app itself and you won’t need to buy any expensive, top-of-the-line video phones to host the calls.

Many of the softphones come with cloud phone service and high HD calling.

7. Portability:

The softphone allows you to take your communication anywhere you go with seamless connectivity.

With this, you’ll not be confined to a desktop waiting for an important call.

You can head to your work and just attend the call when you receive it.

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