Softswitch is a core element, that is needed to start a VoIP business.

So, it is very important to consider what type of Softswitch suits your business needs.

If you’ve ever been to the VoIP industry, you would have probably heard about the two types of Softswitches available in the VoIP phone industry – Class 4 and Class 5 Softswitch.

Class 4 Softswitch:

These switches are designed to keep up with high traffic levels for long-distance calls by securely routing them to destined places.

Moving the call to the intended recipient when dialled is the purpose of Class 4 Softswitch.

The other standard purposes of this switch are

• Billing
• Call data recording
• Transcoding
• Calls per second rate
• Average time of one-call routing,
• Number of concurrent calls
• Protocol support and conversion.

Businesses having clients operating all over the world can opt for Class 4 Softswitch to reduce latency, congestion, and overhead costs to improve the quality.

This filters the client information based on few parameters and generates reports for incoming, outgoing, and unauthorized calls.

Class 5 Softswitch:

These switches are used by small businesses and organizations as these cater to smaller regions.

Mainly these are used to route VoIP calls within the cities, organizations, states, or small countries.

Besides routing, many VoIP resellers deliver this product to end-users because of the features it provides to them.

The features include:

• Auto attendants
• IVR functionalities
• Calling cards modules
• Call forwarding
• Call transfer & call waiting
• Video conferencing
• Caller ID

To simplify which type of Softswitch you can use, wholesale businesses for handling larger volume of long-distance calls can choose Class 4 Softswitch and

Resellers can choose Class 5 Softswitch for serving end-users directly.