The international economy underwent radical shifts in 2022. The pace with which contact centres have adopted unified communications methods has been a game-changer in the evolution of communication. In order to continue functioning in 2022 and beyond, most businesses will need to migrate their communications to the cloud.

Top SIP Trunking Advantages for Your Call Center

This article will discuss the top advantages of using SIP trunking in a contact centre in the year 2022.

1.Go the Newfangled Way and Use the Cloud

SIP trunking allows for the smooth incorporation of new communication services into your infrastructure without necessitating a wholesale switch. Simply said, SIP trunking makes it possible to move to the cloud at your own speed without experiencing any disruptions in service.

2.Decide on a service provider that fits your needs

Choosing a provider that isn’t tailored to your specific requirements is a bad idea. Utilizing SIP trunking, your platform may link up with the top-tier voice services necessary for mission-critical operations. When you use SIP trunking, the top providers may compete for your business, whether you require access to local area codes that aren’t offered by your existing carrier, quicker provisioning, higher quality calls, or anything else.

3.Have All Your Financials Under Control

Call centre SIP trunking allows you to manage all of your carriers and their connections from a single dashboard. Build a SIP trunk specifically for each data centre, or link them together. In any case, having everything related to your numbers and call routing in a single location will save you time and effort. SIP trunking’s adaptability makes it suitable for many different scenarios, and the scalability of SIP trunking solutions for contact centres means they can be easily implemented in large numbers.

4.Guarantee ongoing operations

Because of its adaptability in times of crisis, SIP trunking is a great option for disaster recovery. As a result, you may quickly and easily switch to failover routing alternatives should anything happen to your physical lines or equipment and cause an interruption in service. When it comes to safeguarding your business from fraudulent activities and security issues, selecting a trustworthy SIP trunk supplier is an important first step. Security risks are reduced and business continuity is maintained thanks to SIP trunks for call centres.

5.To Boost Call Center Efficiency and Productivity

It’s been shown that workplace efficiency increases when using a unified communications system. Tasks that used to take days may now be completed in minutes thanks to the fast provisioning of new numbers and the ability to manage all numbers in one location instead of coordinating between many carriers. Workflow automation, contextual screen pop while on calls, priority routing choices, and many more perks are just a few of the ways that an integrated technology stack may increase agent productivity.

6.Decrease Your Total Cost of Ownership

SIP has been shown to save money in a number of different scenarios. Over the same time period, the average cost of communication for these businesses fell by 39%! Eliminating the need for actual phone lines, merging technology, and lowering call rates all contributed to the cost savings. This is expanded upon by Voxvalley’s SIP trunk service, which does away with mandatory contracts, setup fees, and porting expenditures.

Voxvalley expands the functionality of your product suite by providing dependable and high-quality audio communication at reasonable prices.