Retail VoIP is a business model for the retail segment that allows telephone exchange at local VoIP service providers to serve the needs of individual customers or end-users.

It delivers services to non-IP devices like regular smartphones.

Class 5 Softswitch is the one that comes under this category of retail business.

This provides a variety of features like voicemail, messaging, conference calls and manages retail traffic with billing, routing, SIP users, IVR, SIP trunking, and CDR reports.

This Softswitch even supports features like:

• DID Management
• Call Shop
• Call back
• Call center operations (inbound and outbound calling)
• Calling card services
• IP PBX features

Class 5 Softswitch provides retailers with powerful VoIP solutions to optimize their internal and external communication strategies with transparency and accuracy in the billing system.

Other key benefits for VoIP retail switch include:

• Create and define packages
• Integrated billing with detailed call records
• Modules to handles protocols and codecs
• Set up tariff plan based on least cost routing