Communications Platform as a Service or CPaaS is a cloud-based communication platform or system that allows developers to add real-time features or additions to their existing web and mobile apps.

CPaaS providers designed this system as a back-end for communications so that the developers wouldn’t have to create one from scratch.

It allows for the integration of real-time voice, video, chatbots, text messaging, emails, and other communications features in a fast manner.

According to reports, the CPaaS market grew to an estimated size of USD 5.52 Billion in 2020 and is expected to grow even further.

With this growth, CPaaS leaders are aiming to add on more elements and capabilities to further enhance the functioning of the system.

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