A softphone system is a software-based application that functions similar to your desk phone and is downloaded on any device that is capable of using the internet.

It allows users to place incoming and receive outgoing calls on any hardware device that runs on the software.

Advantages of Softphone System:

#1. Included Features:

Besides calling functions, a softphone system allows users to access other features like video conferencing, team messaging tools, call logs and analytics of recent call history which many traditional desk phones won’t support.

#2. Privacy:

Using this softphone system you can place calls directly from your phone number or extension that is associated with your account.

Your remote employee can make the best use of this by continuing to use their personal phones and use the softphone app for all their business work.

All calls your employees make from this app will seem to be appeared with the company number and your employees don’t need to worry about getting their personal number displayed.

#3. Portability:

Most importantly unlike your desk phones, Softphones allow you to take your work phone wherever you go.

This portability allows you to access your work phone on your preferred device i.e, laptop, mobile phone, tablet, or office computer through a desktop app.

This way you can reduce your expenditure by purchasing expensive desk phone equipment and even increase the employee flexibility to work.

#4. Compatibility:

Softphone capabilities are provided as a part of the communication packages by many VoIP providers.

These softphone apps are compatible with any device, be it a Mac, Microsoft, Apple, and iOS device.

Softphone system allows you to make VoIP calls on a variety of browsers like Safari, Chrome, Firefox, etc.

#5. Easy Usage:

Besides the benefits, Softphone apps are easy to use.

You can open this app just as any other program you open on your smartphone. You can tap or double click on the application to load the program.

With the contact list, you input in your softphone, you’ll be able to connect with your customers, and co-workers as well by extension dialling.

The additional features like three-way conferencing, call hold, call transfer, online presence, volume control, and mute will ease your work and could meet every business phone need you have.

#6. Flexibility:

Softphones are more flexible when compared to desk phones.

With the help of a softphone, instead of clinging to your desk, having multiple wires, and hardware equipment, you can now a little app on your phone which meets the same functionality.