Communications platform as a service or CPaaS is an omni-channel communication platform.

This is cloud-enabled and can be purchased as per your business needs from any CPaaS provider.

A CPaaS provider is the one who develops and offers software development kits (SDKs) and application programming interfaces (APIs).

Using these SDKs and APIs, you can enable real-time communication features in your website or mobile application.

These features include SMS, chat, audio and video calling, click to call, IVR etc.

To make the best out of these SDKs and APIs, you can use the available documentation given by the CPaaS provider.

With these real-time features included in a business communication eco-system, businesses can move the communications to a newer level.

Here is the list of features that can be enabled using CPaaS –

• SMS
• Chat
• Voice Calls
• Video Calls
• Missed Calls
• Click to Call
• IVR
• Numbers/Number Masking
• Call Recording

For any further information about CPaaS, Schedule Free Demo