With the advent of this “Online” world, It was not long before, when data security, connectivity, and communication between enterprises, different team members, and networks became a hassle. Along with this, the continuous threat to data storage, transfer, shareability, and compromise in encrypted communication channels also remained a concern. While little can be done overnight, with the regular advancement and progression of the digital world, we now have a solution to this condemning problem. The internet! 

Yes, believe it or not! If the internet and data leaks are such concerns while communicating and establishing a secure network over the net, the internet also has the solution and that is managing and leveraging the “Cloud” networks! 

Utilizing cloud networks for establishing communication, shareability and secure networks are greatly appreciated and are rapidly adopted by many organizations. Businesses are rapidly shifting their communication as well as data storage functions to cloud networks due to privacy, security, speed, and easy management merits. In addition, the extra benefits of cloud networks also advance the customer experience for businesses, which ultimately helps them get desired business growth.  

If data is to be believed, in 2020, around 50% of organizations made a wise transition towards cloud platforms and this number is expected to increase several folds in near future. And, in light of this revolution, we will now discuss such cloud communication platforms and the whys and hows of such platforms!  

What are Cloud Communication Platforms?  

To understand cloud communication platforms, one needs basic digging in cloud networks! So, let’s begin! 

Cloud networks are nothing but carefully managed and regulated third-party providers that deliver secure computing resources over the net. And when these third-party providers deliver communication channels, we call them Cloud communication platforms.  

These are net-based communication channels that allow safe and secure communication in form of voice(audio), data, messages (text), and whatnot! Cloud communication platforms leverage internet connectivity in place of standard PSTN and host every message, conversation, and communication over cloud-hosted tech. If you are a business, leveraging a cloud communication platform can be your sure-shot winning strategy. Wanna know how?  

Is it easy and beneficial to move to Cloud Communication Platforms?   

For businesses, establishing and maintaining communication within an organization and even with their customers is critical. For such businesses, effective communication not only decides up-to-date task management, business scalability but also ensures end-user satisfaction in both B2C as well as in B2C business networks. But, often, enterprises spend a great deal of effort and cost on managing communication. Thanks to technology! Cloud communication platforms can save!   

“The technology you use impresses no one, but the experience you create with it is Everything!” 

                                                                                                                        ~Sean Gerety 

For business, cloud communication platforms provide an opportunity to create such an exceptional experience for its customers. Be it real-time communication, top-notch service, or a 24*7 customer interaction, cloud platforms are no less than magic wands for businesses.  

But getting an established cloud communication platform is no children’s play and stays a hassle for businesses! Today, to leave no stone unturned, businesses can outsource the management and deployability of data storage, encryption, and security to cloud communication providers such as Voxvalley. These providers provide them with stable networks, APIs, or SDKs to successfully integrate cloud communication channels into their business and functional platforms.  

Investing in cloud communication services also helps streamline the workflow and shareability of information in real-time while keeping all encryption, security, and safety in check. Services like messaging, document or file sharing, calling, collaborations are now just a click away through cloud communication platforms. 

Today, getting a cloud communication platform for your business is just a click away. Get in contact with cloud communication product providers such as voxvalley today!  

Benefits of Cloud Communication Platforms  

When it comes to the benefits of incorporating cloud communication platforms, these are limitless. From reducing costs to providing fast and easy scalability, management, and encryption of business communication, cloud communication products are worth investing in. 

“Cloud computing offers individuals access to data and applications from nearly any point of access to the internet, offers businesses a whole new way to cut costs for technical infrastructure, and offers big computer companies a potentially giant market for hardware and services. “ 

                                                                                                                              ~Jamais Cascio 

The first and foremost merit of cloud-managed platforms is that everything is managed, secured, and runs on the cloud. This means your IT team can rest and focus on development growth while your communication channels are all managed and secured at once. Updates, security patches, maintenance of platforms, encryption, are all taken care of by your cloud communication platform providers. These platforms are also believed to provide an additional layer of protection from any possible data leaks, security breaches, and hackers.   

These platforms eliminate the need for any hardware, heavy machinery installation, and aids in achieving seamless communication online. This is a new and effective way to deploy, manage and build communication in secure and encrypted form.  

Furthermore, Cloud communication platforms are easy to use, secure, and reduce costs to significant amounts. According to stats, cloud networks are considered up to 40X cost-effective than any other in-house communication or SMBs. Think of the areas where your business can invest this much money!  

These platforms help establish high-quality services with a range of advanced features, and usability points to advance your team, and communication. Not only this, depending on your cloud communication platform providers, you can also gain some additional benefits such as easy, powerful, and managed user interfaces.  

Seamless channelization, easy and transparent control points, change permissions, support, end-user satisfaction, no technical issues due to cloud management, scalable platforms, flexibility, and access to the latest technology with almost no drawbacks are other integration benefits of cloud communication services! To proceed, integrating cloud communication platforms can bring the necessary revolution in business. So, no problem, if your business scales tomorrow, or spreads to incorporate new areas of industry, easily scalable communication platforms make it a click’s game.   

These platforms make team collaborations, communication, and contribution easy through interactive, real-time, and well-managed interfaces. So, get your business a cloud platform where your teams can collaborate and execute remote tasks and win the business communication in the fastest, secure, and affordable solution!  

Cloud Communication Solutions: UCaaS and CPaaS  

Thinking of getting a cloud communication platform service? You might encounter “as-a-service” models named UCaas and CPaas. Let’s understand these two in detail!  

UCaaS: Unified Communication as a service 

Ideal for enterprise communications, UCaaS is a unified communication service that enables enterprises with six communication protocols. These are telephony, meetings in audio, video, and conferencing formats, unified messaging, instant texting, or messaging and presence. Having a UCaaS provide business with real-time, and non-real-time communication ability with video, message, text, emails, fax, etc. Respectively. Along with specific network management tools, shared infrastructure, and added merits.  

Cloud communication platform with UCaaS gains businesses benefits such as elevated productivity with increased flexibility, remote services allowing an easy transition to the remote workforce to name a few! In addition, the reduced costs of deploying, managing, and sustaining communication, scalability, robust data storage are some of the other merits.   

CPaaS: Communication Platform as a service 

To overcome the integration issues in UCaaS, CPaas is generally leveraged. In CPaaS, businesses get access to a platform that allows integration of real-time communication channels onto apps, websites, web apps, and whatnot! CPaaS providers make it easy and doable to integrate communication channels on any apps, website irrespective of development and programming issues.  

CPaaS gains you benefits such as easy, stable, and fast communication. Cloud communication platforms by CPaaS providers such as Voxvalley allows scalable and reliable communication solution. In addition, reduced cost, better management, and end-user satisfaction are other considerable factors to hop on CPaaS services. All these benefits have made CPaaS a growing industry. As per data, the CPaaS market is expected to increase its market several folds in the near years.  

UCaaS or CPaaS  

If you are one who wants to get integrated solutions on telephony, collaborating, and conferencing, UCaaS shall be your solution, but if you looking for fast, scalable, and reliable video, audio, text, and real-time communication, CPaaS should be your pick. 

Saving you from integration issues of UCaaS and providing advanced solutions with SDK and API integrations, CPaaS is indeed a better choice for businesses looking for more manageable, affordable, and reliable solutions in cloud communication platforms. CPaaS also works parallel with new technologies like AI (Artificial Intelligence), IoT (Internet of things), WebRTC, etc. For top-notch cPaaS services, contact Voxvalley technologies today!   

Wrapping Up!  

In this ever-changing world of advanced and more reliable technologies taking over, Cloud platforms have emerged as everyone’s savior. And from such, cloud communication platforms provide extra merits. 

Being a cost-friendly, fast, reliable, and scalable solution for the communication hassle of businesses, cloud communication platforms sort the communication challenge for businesses of all scales. While some provide easily integrated platforms, services like CPaaS allow you to integrate communication channels in existing apps, websites, web apps, and whatnot! 

Further, to allow easy integrations with APIs or SDKs, UCaaS and CPaaS can also be leveraged. If you are also looking for any cloud communication services, plug into the industry’s best cloud communication service providers such as Voxvalley!    

FAQs-  

1. Does my business need cloud communication platforms?  

No matter if you are a small, mid, or large-scale business, if you want to establish 24*7, fast, secure, and effective communication with your customers as well as amidst team members, you need to invest in Cloud communication platforms! So, create an impact with your business and invest in cloud communication platforms today!  

2. How much will it cost to get UCPaas or CPaaS services?  

The exact cost of CPaaS or UCPaaS services varies according to the providers you choose. For most affordable plans, plug into voxvalley CPaaS solutions.  

3. How to select the best CPaaS provider?  

Start the process by selecting types of services in CPaaS. Then, go forward and understand offerings from different providers, and dig up parallelly; your business needs.  

To get the most out of your cloud communication platforms, get a detailed list of features, services, and additional benefits from your provider. Compare, contrast, and calculate plans from different providers and finalize from the provider you think has the most reasonable prices, has most features of your need, and provides the best customer support.