A softphone is a software that allows you to make telephone calls with the help of the internet.

It uses the VoIP technology and offers various features and benefits that a traditional phone doesn’t.

A softphone usually comes in the form of an app and can be used on any device that supports internet.

There are many VoIP providers in the market, who offers their own softphone apps.

All the customer needs to do is just to install the app on their device.

The design of the softphone would be similar to the normal phone.

It will have all the basic functions such as a dial pad, call button, call logs, and more.

But what differentiates a softphone from a normal phone is, the fact that a softphone is completely dependent on the internet, and comes with few added benefits.

This includes instant messaging, collaboration tools and cloud facilities.

Moreover, a softphone costs much less than a traditional phone.

This obviously would be more favourable to businesses as their communication expenses can be reduced while availing the best features.

Softphones also allow for customisations as per the business requirement.

They also play a huge role in facilitating remote working as they can be accessed from anywhere at any given time.

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