Communications Platform as a Service (CPaaS) is a novel development in the real-time unified communications domain.
Needless to say, this is a cloud-based service that allows organizations to set up their communication channels without spending time, and money in developing backend code, and interfaces.
Small, medium, and big enterprises – irrespective of their size, are in need of different communication capabilities.
This set of communication capabilities demand integration of SDKs and APIs with enterprise level apps, services, and products.
CPaaS functions precisely and facilitates, chat, voice calling, video calling, and SMS to effectively engage with customers.
CPaaS consists of Software development kits (SDKs), and application development interfaces (APIs) to choose from based on your requirement.
This may also contain product documentation, and support for code, and features to make use of.
It is a fact that by 2022, the market value of CPaaS is expected at a whopping $10.9 million.
The future of businesses lies in CPaaS.
With global reach functionality, CPaaS is a force to reckon with.
Industries ranging from software to retail, real-estate, automobiles, hospitals, educational institutions, and financial sectors are making use of CPaaS to serve customers, enhance engagement with customers, and move forward in business.
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