Unified Communications as a Service or UCaaS, is a cloud based service that offers multiple communication and collaboration methods, especially within an enterprise.

The initial capital or expenses involved in setting up an advanced or comprehensive communication strategy is high.

This is where Unified Communications as a Service or UCaaS comes into play.

The concept revolves around the idea of cloud-based service that is hosted by a provider.

This will reduce the capital expenditure, operational costs and increase the collaboration power, therefore increasing productivity.

Integrating communication service to an enterprise will make it easier for people to connect and communicate.

These benefits in turn made UCaaS very popular therefore showing a growth of 25% per year.

Few features of UCaaS are :

• Audio & Video calls
• Instant messaging
• File sharing
• Push notifications
• Group chat
• Call recordings and more

In the current scenario where we are faced with a global pandemic, the importance of UCaaS is a undeniable necessity.