Business Contingency Plan (for COVID- 19)

As the novel corona virus (COVID-19) continues to cause uncertainties, our focus is clear: It’s you—our members, partners, volunteers and staff. You are our priority. We have made several decisions and are working to provide valuable resources to help protect your health and guide you through the professional challenges COVID-19 poses in our organizations.

Consequently, we have put our contingency plan to action to fight the current and future risks to our business, and our customers’ businesses, due to the COVID-19 outbreak.

Mitigating Risk by Voxvalley

As the developing situation changes with respect to world health outlook, we have outlined three key areas to ensure our readiness towards workplace mitigation.

They include:

• Employee health and safety
• Service operations
• Business operations 

Thereafter, we are prepared to react accordingly to ensure business continuity. Here’s what our plan looks like:

Employee Health and Safety

We are mindful of our employees and are up to date on the officially mandated actions related to hygiene and safety at our workstations. Likewise, we have rolled out the following policies:

• Hand-washing policy and education – We have trained our staff on proper, effective hygiene practices for reducing the risk of contracting or spreading the virus. 
• Travel restrictions, guidelines, and recommendations – We have limited all non-essential business travel and travel to designated high-risk regions. 
• Remote Workforce – Phase 1: We have allowed optional, voluntary work from home. This measure is already in place. All staff in all locations has the autonomy and flexibility to work remotely to help mitigate the risk of exposure from public transit and closed communal spaces.
• Remote Workforce – Phase 2: We will impose mandatory work from home. If mandated by the government or regulatory bodies, or implemented by Voxvalley management, we are prepared for mandatory full-time remote work. We have already tested this measure and are to enact it as needed.
• We have installed multiple hand sanitizers within the office premises. 
• We ensure frequent cleaning and sanitization of our workplaces. 
• We have increased space between employees’ workstations.

Service Operations

As an automated, fully cloud-based software solution, Voxvalley platform is inherently insulated from the business and commercial impacts of the virus. This includes impacts from regional staffing and manpower shortages or disruptions in global supply chains. We have been working for several weeks with impromptu and scheduled drills to help ensure that operations run without disruption in the eventuality of an outbreak or other critical event which may impact our organization.

Business Operations

Similarly, we have rolled out remote working policies for all Voxvalley team members. Employees can work offsite as they would on-premises, guaranteeing no disruption to business operations, including our customer-facing sales, customer success, support, and account management teams.

Final Words

We place the highest value on the partnerships that we’ve established with our customers and stakeholders. Rest assured; we are committed to ensuring uninterrupted success, even in times of hardship and challenges. In the end, we wish our customers health, security, and good fortune.

Sajjan Mallik (Founder, MD & CEO)