Boost Communications to Global scale with
The most innovative and versatile companies worldwide utilize the Vox APIs and applications. Connect with your customers across every digital channel swiftly and easily, from anywhere in the world with our Omnichannel communications platform. Get started today with a one-stop solution to kickstart seamless business communications.
What is Omnichannel?
The omnichannel platform connects all the communication channels like Voice, SMS, email, online chat, etc. and advanced communications like Whatsapp, Viber, Telegram, Line, etc. with a unified platform. Manage the complexities of operational bottlenecks effortlessly and enhance your B2C conversations with automated conversations, workflow, chat routing, and collaborations to trigger customer satisfaction.
Personalized platform to Optimize Customer Interactions
Now centralize your Business-customer (B2C) communications into a unified thread, regardless of the channel used. Entrust your agents to perform the best with personalized interaction automated at its ease of communication and management of numerous customers, ultimately elevating the user experience.
Sales
Scale up your sales with Omnichannel retail features like two-way SMS, appointment booking feature, and single-click video meetings. the user experience.
Marketing
Enhance your marketing campaigns with push notifications, marketing messages, delivery alerts and order updates.
Customer Support
Empower your B2C communications with inbox messaging, call to chat routing, IVRs, chatbot assistance, and many more.
Account Security
Experience our secure and reliable services with multi-factor authentication for all business communications.
Single platform, Endless benefits
Build stunning CX
We travel the way beyond proactive and predictive customer support. We help brands effortlessly resolve customer concerns round the clock and route them to live agents for prompt support against complex queries.
Scale-up customer engagement
Our services ensure that customers can engage with their favourite brands through their preferred channel in real-time, to foster customer loyalty for the brand.
Develop conversions with an Omnichannel experience
Enhance the customer value with a great customer engagement rate, prompt responses, conversions led to Customer experience and huge customer conversions with our Omnichannel platform.
Resolve queries 2x faster
Get your business to enhance the resolution of customers’ queries 2x faster, through the development of unified communications that can enable agents to respond to the customers’ queries effortlessly.
Break the complexity of conversations
Improve the business process automation, resolve the queries in time, and streamline the ticketing, using conversational voice and AI-led automation services.
Speak in your customer’s tone
With inbound or outbound voice and chat automation business workflows, across Alexa, IVR, Google Assistants, Business chat, website app, Whatsapp, messenger, or any other channels casually in your customer’s tone.
Unified B2C communications with Omnichannel Platform
Get started with our cutting-edge technologies, and rely on our extensive auto-scaling APIs using the extensive documentation, intuitive SDKs, and API references to experience customer engagement through the benefits of a unified communications platform.
SMS
Pave the opportunities to your customers to interact with your brand with extensive messaging applications and default messaging applications across iOS and Android devices. Deliver ultimate customer experience and accelerate team performance using advanced communication workflows.
Voice
Harness our enterprise voice solutions with unified communications and personalize the campaigns through enrichment of voice applications. Couple the voice communications with Omnichannel to let the customers prefer voice as the channel for business communications.
Use our omnichannel platform to efficiently manage the huge volumes of emails, track and control the categorization of messages, to ensure the quality of the email replies. Let your customer service team find it easy to manage the emails and use the single-agent desktop to expedite all the digital channels in one go.<
Live Chat With Agent
With the live chat with agent interface, customers can seamlessly communicate with the agents through any communication channel. You can allow the users to trigger communications and use the unified platform to respond to their queries in real-time with Omnichannel technology.
Social
Leverage the features of social media B2C communications with advanced channels like Whatsapp, Google RCS, Instagram, Facebook, WeChat, Viber, Line, Telegram, and many more, through our Omnichannel communications platform.
Reviews
It is now easier to aggregate the reviews from Google My Business and Google play to a unified platform with the analysis of trends, response to the product or service-specific enquiries, contribution to the conversations, etc. Track the products that require the most attention and allocate the resources as required.
Elevate CX with Complete Automation Platform
The world has gone Omnichannel. What about your brand? Build CX across all communication channels your customers use. Voxvalley has a one-stop solution to all your communication requirements to keep your customers engaged, updated, and satisfied
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The Omnichannel Customer Engagement Platform refers to a comprehensive solution that enables businesses to interact with their customers seamlessly across various communication channels. Voxvalley is one of the pioneers in Omnichannel Communication Software Providers.
Enhance Global Communication with Vox’s Omnichannel Platform: Innovative companies worldwide rely on Vox APIs and applications to connect with customers across digital channels. Our Omnichannel communications platform enables seamless global reach, offering a one-stop solution for business communications.
Understanding Omnichannel Communication: The Omnichannel platform unifies communication channels like Voice, SMS, email, online chat, and advanced platforms like WhatsApp, Viber, Telegram, and Line. Manage operational complexities and enhance B2C conversations with automated workflows, chat routing, and collaborations for customer satisfaction.
Personalized Optimization of Customer Interactions: Centralize Business-to-Customer (B2C) communications into a unified thread, regardless of the channel used. Empower agents with personalized automated interactions, streamline communication, and enhance user experiences.
Unified B2C Communication with Vox’s Omnichannel Platform: Leverage cutting-edge technologies, extensive auto-scaling APIs, intuitive SDKs, and API references for customer engagement through a unified communications platform.
SMS: Engage customers through messaging apps on iOS and Android devices. Deliver ultimate experiences and accelerate team performance using advanced communication workflows.
Voice: Combine enterprise voice solutions with unified communications. Personalize campaigns through voice application enrichment and leverage Omnichannel for preferred voice-based business communications.
Email: Efficiently manage email volumes using our omnichannel platform. Categorize messages, ensure quality replies, and expedite management with a single-agent desktop for all digital channels.
Live Chat with Agent: Enable seamless customer-agent communication across channels. Respond to queries in real-time using the unified platform powered by Omnichannel technology.
Social: Leverage advanced social media B2C communications via platforms like WhatsApp, Google RCS, Instagram, Facebook, WeChat, Viber, Line, Telegram, through our Omnichannel communications platform.
Reviews: Aggregate reviews from Google My Business and Google Play onto a unified platform. Analyze trends, respond to inquiries, contribute to conversations, and allocate resources effectively.
One Platform, Endless Benefits: Build Exceptional CX: Go beyond proactive support. Resolve concerns 24/7 and route complex queries to live agents for prompt resolution.
2x Faster Query Resolution: Enhance query resolution speed by 2x using unified communications that empower agents to respond effortlessly.
Scale-Up Customer Engagement: Enable real-time engagement through preferred channels, fostering brand loyalty.
Streamline Complex Conversations: Improve business process automation, resolve queries in real-time, and streamline ticketing using conversational voice and AI-led automation.
Develop Conversions with Omnichannel: Enhance customer value with high engagement rates, prompt responses, and significant conversions using our Omnichannel platform.
Speak in Your Customer’s Tone: Casually communicate across various channels, tailoring interactions to your customers’ preferences, fostering personalized engagement.
White Label Omni Channel Communication platform: With our White Label Omni Channel Communication platform, enhance customer engagement and provide a consistent experience across different communication channels while maintaining your own branding and identity