Greet your customers with a professional interactive voice response (IVR) system provided by Voxvalley and route calls to the right team based on the caller’s input.
Automate Your Call Center Operations
IVR system is a speech-enabled intelligent voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.
Respond to all customer queries professionally. Reduce customer waiting time and automate customer support processes to resolve their queries in time. Set up your number today and easily manage your IVR system from any location worldwide.
Key Features
Flexibility at its best
Easily manage your cloud-based IVR system from anywhere
Skill-based routing
Intelligently route calls to the most qualified agent for faster call resolution
Reduce operational cost
help customers directly with a self-service option to address customer inquiries and needs without live agent assistance
Easily make IVR adjustments
Easily build or edit any IVR path using an intuitive drag and drop designer
Solve customer problems faster
Handle common customer issues with self-service options, powered by speech recognition
Valuable insights
Improve automatic responses with AI-powered insights captured from incoming interactions
IVR APIs
Voxvalley has developed customized IVR features by creating programmable API’s. These API’s are highly scalable with seamless integration options
Make Calls
- This API is used for initiating an IVR call to the specified numbers
- Uses TTS API which converts the text to voice file and play on the call
- Option to play the voice from a recorded and uploaded file
API to configure IVR flow
- API helps in building single level and multi level IVR call flow
- Capable of carrying DTMF inputs and process the commands
- Can dynamically play IVR voice messages by reading files from the host server
Call Bridging
- API is used to bring two different callers on single call and establish communication
- An intermediary number will initiate call to party 1, once the call is established a call is made to party 2
- Call is bridged when both parties accept the call and start communication
- Option to play voice message to the callers while the call is being connected
IVR campaign
- This API is used to run automated voice call campaigns for promotional purposes
- Vox CPaaS platform offers this at interface level with below key parameters like campaign time, Number of retry attempts etc
IVR fie upload
- This API allows to upload the audio file in IVR Server
IVR campaign
- This API is used to run automated voice call campaigns for promotional purposes
- Vox CPaaS platform offers this at interface level with below key parameters like campaign time, Number of retry attempts etc
Key Benefits
24×7 availability
With our IVR systems, your business is available for your customers 24×7. Record messages and empower voicemail on non-working and off days. Allow your customers to know that you will get back to them as soon as you’re back to work.
Time-based call routing
After working hours, you can automatically route calls to your agent’s cell phones or leave a voice message for the caller – permitting them to know that your business never missed a call and you will reach out to them soon.
Multi-level IVR
You can configure your IVR number with a menu and different sub-menu options. Filter down your customer inquiries by routing them through the correct channels down to the right person handling the particular issue.
Easily scalable
Scale up or down as per your needs with no infrastructural disadvantage. Whether you need to set your IVR solution or scale it – we are just a call away!
Real-Time Reporting
Track your call center activities in real-time with our real-time dashboards and reports.
Instant Setup
Get your toll-free service installed in minutes and begin calling your customers in a matter of moments.
Read More
In the ever-evolving landscape of modern business, staying ahead of the competition requires embracing cutting-edge technology and improving customer interactions. One such innovation that is transforming the way businesses communicate with their customers is the Cloud-based White Label Interactive Voice Response (IVR) system. In this article, we’ll delve into what a IVR calling system services is, how it works, and the myriad benefits it offers to businesses of all sizes.
A Cloud-based White Label IVR system is a versatile and customizable communication tool that allows businesses to automate interactions with their customers through voice prompts and touch-tone keypad selections. Unlike traditional IVR systems, a white label IVR calling system is hosted in the cloud, eliminating the need for complex hardware installations and reducing maintenance costs.
Key Features of Cloud-based White Label IVR:
- With the white-labeling capability, businesses can tailor the interactive voice response systems to reflect their branding, ensuring a seamless and consistent customer experience.
- Cloud-based IVR systems are highly scalable, making them suitable for businesses of all sizes, from startups to enterprises.
- These systems can integrate with various communication channels, including phone calls, SMS, email, and web chat, providing a unified and omnichannel customer experience.
- Robust analytics tools provide valuable insights into customer behavior, allowing businesses to refine their IVR menus and improve the overall customer experience.
- Cloud-based IVR systems can intelligently route calls to the appropriate department or agent, reducing wait times and increasing efficiency.
How Does a Cloud-based White Label IVR System Work?
Call Initiation: When a customer calls a business, the Cloud-based White Label IVR system answers the call and greets the caller with a customizable welcome message.
Voice Prompts: The call center operations providers voice prompts with menu options, allowing the caller to navigate through the options using their phone’s keypad.
Call Routing: Based on the caller’s selections, the IVR system routes the call to the appropriate department or provides relevant information.
Data Capture: Voice response system services can collect and record customer data during the call, such as account numbers or support ticket information, streamlining the interaction.
Integration: The Cloud-based White Label IVR system can integrate with other business systems, such as CRM software, to provide agents with relevant customer data before connecting the call.
Benefits of a Cloud-based White Label IVR System:
- A seamless and efficient IVR system can significantly improve the customer experience. By providing quick access to information or routing calls to the right department, businesses can reduce customer frustration and increase satisfaction.
- Cloud-based IVR systems eliminate the need for expensive hardware installations and maintenance. Businesses can pay for only the resources they use, making it a cost-effective solution for both small and large enterprises.
- As your business grows, your IVR system can easily scale with you. Whether you need to handle a few dozen calls a day or thousands, a Cloud-based White Label IVR system can accommodate your needs.
- The analytics and reporting features of smart IVR system services provide valuable insights into customer behavior and call performance. Businesses can use this data to refine their IVR menus and strategies.
- By automating routine tasks and call routing, businesses can operate more efficiently. This leads to reduced wait times for customers and improved resource allocation.
- The white-labeling feature ensures that your IVR system aligns with your brand’s identity, providing a consistent and professional image to callers.
- Cloud-based IVR systems are always available, allowing businesses to provide round-the-clock customer support and information.