Businesses are innovating constantly to keep up with the latest technology.

Many organizations have updated their communications by shifting to softphone from traditional desk phone to…

… ensure their business phones are more accessible and cost-effective.

Softphones are the right solution for organizations that have been paying heavily for the unused features of desk phones and lacking the services that they need.

However, there are plenty of options available in the market, but finding the right softphone based on your business requirements is a bit difficult.

What is a Softphone?

Just like your traditional desk phone, a softphone is a software phone that mimics all the features & functionalities of a desk phone.

It is a software app that allows you to place incoming and outgoing calls, receive messages and is compatible with the majority of devices like mobile phone, tablet, PC, and a computer.

The softphones are generally provided by VoIP (Voice over Internet Protocol) providers.

Here is the list of things you must consider while choosing the softphone to ensure you get the right one, especially one that fits your business needs.

#1. Assess Your Business Needs:

Before choosing the softphone, start evaluating your business requirements by discussing them internally with your team.

Prepare the list of features that you need because many VoIP providers offer a free and limited version of the software and limited features which may fit well as per your business needs.

Once you evaluate the needs, analyse and compare the features and cost of each service provider.

#2. Operating System:

Not all the VoIP solutions in the market are compatible with every operating system.

So, it’s important to choose a solution that is designed to work well with your operating system be it mac, Android, Windows, or iOS.

Besides, check what other systems the softphone can integrate with such as your CRM, Outlook, and any compliance requirements you might have.

#3: 24 X 7 Customer Support:

Not all providers provide superior customer service.

If 24 X 7 customer support and troubleshooting support is important for your business, then look for providers who can give you support for the same.

You must consider what steps are taken by the providers if something goes wrong.

#4. Security Measures:

Softphones are susceptible to hacking and malware issues as they run over the internet.

So, you must make sure that all necessary measures are taken by your provider to protect your data against breaches.

When you think of investing in softphones, make sure that you evaluate all the sources available in the market, seek help from experts to get the right softphone for your business.