When you’re on a call with colleague or a client, you’re likely taking notes to remember all the key points happened in the conversation. But sometimes you find that you’re unable to keep up with all the points or you might get distracted and miss few.  

Not just this, but you may also want to record calls for number of reasons including: 

• To train sales agents 

• To monitor performance of individual employees 
• Managing customer relationships 
• For regulatory purposes 

So, how do you deal with this?  

Here’s where VoIP call recording comes in as a saviour for you.  The business VoIP call recording technology allows you to seamlessly record both sides of a telephone conversation. 

Come let’s get deeper to know more about VoIP call recording: 

What is VoIP call recording? 

VoIP call recording is a secure and reliable method of recording on both sides of a phone conversation in the cloud.  All your incoming and outgoing calls are recorded, and you can now play it as many times as you’d like. Since the VoIP recordings are saved to cloud it’s easy to find the recordings for the user.  

VoIP call recording comes with call recording functions that can be operated at individual, enterprise, or group level too. 

Call recording helps individuals and enterprises to maintain accountability for verbal commitments as they are used to recall details spoken through fast-paced conversations. 

Once the record function is activated you can capture all your incoming and outgoing calls convert it into voice data files. Your software will automatically convert it into .WAV file. With VoIP recording, you can tag important information like phone number, call date, and time of the call. 

Let’s have a look at different types of VoIP call recording. 

Types of VoIP call recording: 

1. Hosted recording 

2. Software based recording 

3. Hardware recording 

Hosted recording: 

In hosted service, the recording hardware and servers are all available on providers site and you have access to view your recordings based on paid subscription model after your free version gets exhausted. 

Software based recording: 

In Software based recording, recording software is present on your computer or server. These allows you to record not only on just phone but also for softphone applications such as skype, Google Hangouts, and more. The software parameters are set to remove silences in the conversation and provides you the option to select the format and quality of the final file. 

Hardware recording: 

The name itself indicates the recording happens on any hardware device. Usually, a rack mounted appliance is placed among the VoIP equipment which is connected through the internet to another rack mounted equipment via LAN cables. It is known as “Port Sniffling” which means it read and interprets data that is transferred over a specific network port.