Ever since VoIP got introduced to the telecom market, things have been changing rapidly.

VoIP is growing at a faster pace in the telecom space due to its convenience, affordability, and accessibility.

Earlier, PSTN (Public Switched Telephone Network) are widely used telephones where one dials a phone number, and the beep that another person hears is connected through wires.

These wires translate electric signals to voice signals and transmit them through phone lines.

Whereas, in VoIP, the voice signals are converted to IP data packets, which are later exchanged between callers through the internet.

The reason behind high charges of international calls is because of these signals going through several networks and switches which require high-end infrastructure.

But, through VoIP, the voice signals are quickly converted to data packets and carry to the intended recipient thus eliminating the need for infrastructure.

Alongside, these features VoIP offers many benefits that made the telecommunications industry undergo drastic change.

With that said, VoIP increased the global reach of businesses with changing working modules.

VoIP is said to be dominant in the telecommunications industry due to its low cost, extensive capacity, and decentralization.

Unlike traditional phones, VoIP offers many benefits like –

• VoIP does not require public bodies or private companies to maintain physical infrastructure, as every call placed on VoIP is through the internet.
• Calls made using VoIP are cheaper than the costs incurred for PSTN. Businesses often having the need to make international calls can shift to VoIP to reduce extra costs.
• As users are not confined to specific locations these days, the portability in VoIP allows organization staff to make calls from the same business landline, from multiple locations.
• As VoIP supports multi-tasking, one can access the information of the customer with a single click while on call.
• VoIP offers subscription packages where every business despite size can leverage this technology to their existing communication stack and pay for the process they actually need.
• The advanced call routing feature of VoIP lets you redirect missed calls, voice mails, emails to an alternate number if your main number is not available.

The scalability of VoIP subscriptions in many businesses clearly indicates the end of legacy telecom systems.

The biggest growth driver of VoIP is the continuous improvements in the network infrastructure, mobile applications, and services.