Softphones are software phones that come in the form of applications.

They use the VoIP technology to facilitate phone calls, messages, etc.

The basic requirements to have a softphone are – A stable internet connection, a device that supports internet and a VoIP service provider.

There are many ways in which a softphone can help your business:

• They are much more efficient than a traditional phone. Traditional phones usually only allow for calling, a softphone can offer video calling, conferencing, etc, all while not needing any extra installations.
• Softphones are much more cost efficient. The communication needs of a business usually results in high costs. In such a situation the option for a business is to opt for a softphone. This is due to the fact that calls placed via the internet is usually much more cheaper.
• Softphones offer more mobility than regular phones. This is because softphones can be accessed from any device that supports internet at any place. This also helps in increasing the level of collaboration within the enterprise and as well as giving easier access of information to the employees.
• A softphone can utilise the benefits of various VoIP technologies such as UC, CpaaS, etc. A traditional phone cannot provide such services as they are not supported by the internet.
• A softphone allows for easier upgradations. You can alter your phone system whenever you want according to your business requirements. And you won’t have to spend anything extra on making any upgrades and thus reducing cost and improving efficiency.

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