CPaaS
Incorporate Real-time communication features into your existing web and mobile applications easily.
Scale up your business communications with a cloud communications platform from Voxvalley,
powered by secure and reliable APIs/ SDKs.
What is CPaaS?
CPaaS, or Communications Platform as a Service, is a cloud delivery model that emphasizes enhancing your business communication channels. This model lets companies incorporate various communication features to the current business applications with capabilities like SMS, video, voice, etc. with the help of both Application Programming Interfaces (APIs) and Software Development Kits (SDKs).
Voxvalley offers holistic CPaaS solutions that let your business add SMS, voice, data, video, and other features effortlessly to your business applications. Our services let you bolster communications through capabilities to cherry-pick the preferred communication features and embed them successfully into your existing business ecosystem.
Get great insights into your workflows with the endless communication possibilities of CPaaS solutions from Voxvalley.
Comprehensive
CPaaS Solutions to
augment business
communications
Communication APIs and SDKs for your Business Transformation
SMS API
Let your business implement two-way communication with your customers with SMS APIs. Our experts use long
codes and shortcodes to improve customer engagement.With shortcodes, you can send a huge volume of B2C messages, while
long codes you run the SMS promotional campaigns. Get a unique sender ID with SMS API integration, to let customers identify
and recognize your brand easily.Use SMS to send promotional as transactional alerts to foster customer engagement and
keep them updated.
Numbers API
Reach the customers globally using Direct Inward Dialing, ie. DID numbers, with simple API integration.Reach your customers
with local numbers using DID numbers allocated for International calling/ Toll-free numbers, and make your calls more trustworthy.
Avail of good coverage and HD audio call quality with DID numbers.Nevertheless, implement two-way SMS communication to
let your business connect and interact with customers seamlessly.
Chat SDK
Integrate quick messaging to your website or applications and deliver the best customer experience with chat SDKs.
Get the best experience with one-to-one and group chat integration, send personalized messages to your customers, and
share the files or documents within the app effortlessly.Enable the live location sharing, create public or closed
groups, with end-to-end encryption data protection.Create, eliminate, modify, and manage the group settings
with chat SDK integration.
Video SDK
Make it easy to create live video chats with your customers with Video SDK integration.Make your two-way
video communications personal with real-time customer interactions.No more worries about using third-party
applications and making your video interaction cumbersome.Voxvalley incorporates HD video calling features,
video recording features,cross-platform video calls, etc., with video SDK Integration to make interactions super-easy.
Missed Call
Help your business to gather more leads, collect feedback, organize polls, and surveys for the customers with a missed call feature.
Create missed call number (or toll-free number ) with DID number APIs, dedicated to your business.
Let your customers place missed calls, and enable the CRM data collection, to make automated calls to the customer.
This way, help customers to easily reach the agents and replace the conventional OTP mechanism.
Voice SDK
Activate in-app voice communication features with low latency to make the voice interactions convenient.
Enable PSTN calling feature to let voice SDKs give you a top-quality audio experience and reach your
customers through landlines or mobile devices.It is sometimes required to get the call recorded for
further review or audit purposes.In such circumstances, CPaaS voice SDK can be used to record the calls,
voicemails, or meetings, to store them securely in the clouds for future needs.
Click To Call
Facilitate the Click-to-call services for the support team using API integration.Let the users enter the phone numbers
in the form and voice API initiates the calls to the number quickly.Save time and enhance the ease of interaction with
click-to-call services.With Click to call, customers and agents her connected, to communicate with each other efficiently.
Incorporate the ease of integration with useful CRMs.
Call Recording
Let your business implement two-way communication with your customers with SMS APIs. Our experts use
long codes and shortcodes to improve customer engagement.With shortcodes, you can send a huge volume
of B2C messages, while long codes let you run the SMS promotional campaigns.Get a unique sender ID with
SMS API integration, to let customers identify and recognize your brand easily.Use SMS to send promotional
as transactional alerts to foster customer engagement and keep them updated.
IVR
Make automated voice calls for transactional purposes, like OTPs, order confirmations, booking and service
cancellations, etc. with Interactive Voice Response APIs.Implement time-based routing to route your calls to a
specific agent, leave pre-recorded messages to convey to the user, or give auto-response to the caller.
Experience pre-recording capability and voice interaction with IVR feature. Initiate IVR calls to specific
numbers or play recorded voice while a call is made.Additionally, enjoy the text-to-voice conversion and
call routing to the agents based on callers’ input.
Phone Number Masking
Provide connections between customers and agents, with CPaaS enabled, DID numbers that utilize
proxy feature or number masking feature, without revealing your identity.Connect and communicate
anonymously with high-end security features.Get a detailed report about the conversation of customers
and agents, to get competitive connectivity features for both local and international numbers.
Let your customers interact with your business through SMS, Voice, or other features as per their
requirements using DID numbers.
SIP Trunking
Get Session Initiation Protocol( SIP) API services from Voxvalley and replace the traditional phone system with
an Internet-driven phone system.The phone lines can be accessed by multiple users across a single network with SIP trunking.
Get your IP-enabled communication systems fuelled by the connectivity and communication features of SIP trunking services.
Enjoy the flexibility with the ability to modify the calling capacity, routing capabilities, unified communication features,
and secure SIP trunks.
Why do customers choose Voxvalley?
Extended Business communications
Do more than communicate with Voxvalley. Leverage the extended features like online meetings, video conferencing, texting, custom calling, unlimited calling, and so on with no need to switch the systems
The Single Business Numbers for all communications
Use only a single business number to make calls, text, or fax from your devices. Every call is transmitted along with the same call-routing flows of your firm
Easy to Setup and use
Voxvalley fuels your team to recognize the business fluctuations with customizations of phone systems. Get it installed, and be operational instantly
Top-notch Security
Experience secure transmission with encrypted authentication layers and networks
All-round customer support
Our team is available at your reach for consultations, recommendations, or technical support all the time