Cloud-based call recording or VoIP call recording has gained attention due to its versatile features. This functionality can be used for ensuring the quality and compliance of the business calls.
With the cloud-enabled recording feature, you can easily record the inbound and outbound calls, score calls, add feedback notes, and much more. The exciting part of cloud recording is that you get unlimited recording storage for the hosted calls.
In short, VoIP call recording is the ideal method to record your conversations in the cloud.
Voxvalley has the most promising VoIP Call Recorder system that offers you effective mechanisms that capture all the outgoing and incoming business calls with utmost ease.
How Cloud-based Call Recording Works
The cloud recording software will be integrated with the software of the call center so that it becomes easier to monitor the agent’s performance and collect feedback from customers.
After the call recording function is enabled, all the inbound and outbound calls are recorded, data is collected, and finally converted into voice files. The recorded voice formats can be converted easily to various formats. The calls can also be tagged with certain vital information. Certain features like the time and the number will be auto-tagged.
Benefits of Cloud-based Call Recording
With the VoIP call recording feature, you can easily record the communications between the customers and the respective agents. Once the recorded calls are audited well, then you can improve customer retention by framing strategies to get the customers satisfied based on their requirements.
You can go through every incoming and outgoing business calls seamlessly, with the help of a call recording feature. This way, every call can be tracked and monitored, and used for the purposes like audits, strategy formulation, identifying customer behavior, upscaling communication efficiency, etc.
This exciting feature enables recording every participant in a call separately. By listening to each party on separate recordings for the same call, you can be sure about the communication happening from both ends, and assess the call quality this making it easier to resolve the conflicts.
VoIP call recording enables a quick assessment of the customer conversations, through which it is easier to rate the agents’ performance as per the customer requirements and the Key Performance Indicators (KPIs).
Through call audits, detailed reports, and agent performance tracking, you can also measure the clarity of the call scripts and make modifications required, very easily.
With the recorded calls, you can train the new agents or existing agents effectively. The ideal recordings can be used to train the new employees, while the existing agents can be trained to go through their conversations with customers, again to analyze their performance.
The call setup is extremely powerful and Convenient, you can get it done in minutes. There is no need to worry about infrastructure or its management. Cloud-based calls are highly manageable with amazing call handling capabilities, and make sure your agents are left with effortless communication towards customers.
All your recordings can be managed, enabled, and disabled in a matter of minutes. You get the entire control over the call recordings, and if you don’t wish to record specific calls, you can deactivate it in the softphone pop-up and reactivate whenever you require.
All your recorded calls and the data are stored securely and considered as your important assets. With the VoIP system, all your data is protected and compliance with the industrial standards is completely ensured.
When you have the conversations recorded, your business can save time and money while avoiding liability. If the customer launches a complaint, you can present the value records that will help you easily alleviate the chances of legal pressures and unwanted issues.
Conclusion
Voxvalley offers the best-in-industry cloud-based call recording services that can let your business operations run in the best possible ways, avoid liabilities or risks, improve customer experience, boost brand loyalty and minimize the high investment in infrastructure. You can get to know more about our VoIP call recording feature with a free trial by clicking here.
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