Customers are looking to speak with a professional after perusing your website to ask any remaining questions they may have. For this reason, having a separate business phone number that directs directly to your company will facilitate customer interactions. A consumer must go through many IVR menus before reaching the correct person. This makes communicating in general more time-consuming and irritating.

A phone call with only a click provides a faultless means of contact that puts an end to agitation and unnecessary call waiting. Instead of the consumer making the first contact, the company may make the call and put them in touch with the agent. Any firm that offers this kind of service is likely to see an increase in satisfied customers.

How does “Click to Call“ work?

Click-to-call is a software programme that may assist a company turn its internet visitors into actual customers. Including a call back button on your site will cause a window to appear similar to the one seen above when the user clicks on the button.

Web users who want to be contacted by phone are asked to provide their number in the field provided. An automated system call is made to the consumer when the callback request is filed, and a second call is placed to the corporate representative shortly after. A single call is made between the consumer and the company’s representative as soon as both phones are answered.

The Value of a Click-to-Call Service for Your Company.

To improve your company’s credibility, include a click-to-call button service to your website so that customers can easily get in touch with you. It helps in many different ways for company, not just starting conversations.

1.Attracts More Potential Leads, Which In Turn Increases Sales

Before making a final purchase decision, customers often explore a variety of available choices. This method includes looking at the product in detail on the company’s website. Including a click-to-call button on your website helps research prospects while capturing them in the research phase.

After they have finished their online investigation, they may instantly ask for a callback to have any remaining questions answered. With a click-to-call action, website visitors are prompted to take action right away, increasing the number of potential customers and speeding up the sales cycle.

2.Enhances the Efficiency of Your Sales Staff

For the convenience of the sales staff, click-to-call functionality is also available. Click-to-call functionality included into the CRM interface streamlines the calling procedure for the sales staff. This connection saves time by eliminating the need for salespeople to manually put in a customer’s phone number before calling them. Instead of manually dialling each number, users may just use the call button that appears in front of each one.

Given the average salesperson makes hundreds of calls day, this click-to-call functionality is a huge time saver. Furthermore, it boosts sales agent productivity by decreasing the room for mistake and the amount of time spent on this manual process.

3.It decreases both call abandonment and hold time.

When customers are unable to reach an agent after navigating the IVR, they often hang up and try calling again later. As a result, consumer discontent rises and the number of people calling about the brand decreases. The use of a click to call service significantly lowers this probability. With the click-to-call feature, users no longer have to waste time navigating the IVR menu in order to obtain a callback. As an added bonus, it makes it simple and quick to get in touch with a real person working at the help desk. As a result, the abandonment rate of calls is reduced and customer satisfaction is raised when the click-to-call option is implemented.

4.Increases Productivity in Business with Comprehensive Reporting

Servingtel and similar companies provide not just click-to-call functionality but also comprehensive reporting. You may quickly analyse your website’s call-back requests using the data provided by these reports. In addition to the overall number of requests, you may see other relevant information, such as the length of each call, a recording of each discussion, and the percentage of attempts that failed.

Conclusion

It is essential for both the company and the client to have some kind of engagement with the customer prior to the buying process. The development of a click-to-call function has made this kind of communication much more convenient. With Voxvalley’s Click to Call API, a user may make a phone call from inside a business app and be connected to their desired contact instantly. You may give your clients more control by requiring them to provide their information before the click to call button can be used, or by allowing them to click directly to speak with your support or sales staff.