CPaaS is at the core of businesses improving customer engagement. All business communications are enhanced with CPaaS and this ultimately impacts the revenue generation both directly and indirectly.   How CPaaS Contributes to Customer Engagement? CPaaS is the latest channel that enterprises are depending on to make a difference in…read more →

In the fast-changing field of communication, customers are always seeking more options apart from conventional phone calls and emails. They seek to establish faster and easier communication with businesses. Moreover, they also look for multiple options which they feel would best suit their interest or needs. This is where CPaaS…read more →

CPaaS is indeed a channel opportunity in 2021, almost for many organizations. This has a world of opportunities waiting to be explored by businesses of any size. In particular, contact centers can use CPaaS largely to interact with the customers using an array of features. These can be a voice,…read more →

Communication is the key to any business. Organizations of all sizes are enhancing their communication with the help of a communication platform as a service (CPaaS). CPaaS is a cloud-based real-time communication service that enables organizations to drive customer engagement. This also allows for enhanced employee engagement which in turn…read more →

CPaaS has brought a drastic change in the development of applications. Now, developing additional features and integrating them into an existing application is simply a cakewalk for developers. Communication platform as a service, that is CPaaS, had made the lives of developers smooth with application development interface (API) and software…read more →

From the last 1 year, if we observe any industry that needed communications most, it is the healthcare industry. With millions of Covid cases increasing every day, healthcare providers started relying effectively on communication solutions for sharing information... ... scheduling appointments, vaccine awareness, and communicating health risks with patients to…read more →

CPaaS has changed our way of communication both individually and as organizations. Needless to say that CPaaS is virtually ruling our lives in the current uncertain Covid times with almost no in-person work possible. Covid times have forced enterprises of all sizes, and verticals to reroute their office communications to the…read more →

Communication is an extremely important attribute to any business. To facilitate easy unified and real-time communications CPaaS is ideal for businesses of all sizes. What is CPaaS? CPaaS definition in simple terms is communication platform as a service. It has multiple APIs (application programming interfaces) and SDKs (software development kits) that…read more →

Communications platform as a service or CPaaS is an omni-channel communication platform. This is cloud-enabled and can be purchased as per your business needs from any CPaaS provider. A CPaaS provider is the one who develops and offers software development kits (SDKs) and application programming interfaces (APIs). Using these SDKs…read more →

Indeed, this era of digital transformation has not left any stone unturned when it comes to communication. As per the latest studies on CPaaS, the global market for CPaaS has doubled from $400 million in 2015 to $800 million in 2019. This then means that in just four years the…read more →