As communication technology is emerging prevalently, the flexible communication system has become more important than remote work.

A softphone is a piece that handles all the capabilities of a desk phone.

With a softphone, you can convert any device to a VoIP phone.

A softphone can integrate all modes of communications like voice, video, chat etc.

Apart from this, softphones also provide specific benefits that many desk phones can’t even offer or provide.

Benefits of Softphone:

#1. Huge Savings:

• Unlike desk phones, softphones don’t require any hardware equipment, and installation can be done easily without the involvement of the IT team.
• Softphones backed with VoIP technology uses an internet connection with which you can place audio, video calls, and international calls at reduced rates.
• Businesses switching to softphones from desk phones can save up to 45%.

#2. User-Friendly Interface:

• The features provided in the softphone simplifies your task in transferring the call to a colleague by just drag and drop feature besides their name without needing to dial for an extension.
• Softphones also allow you to enable options like busy, not available, do not disturb mode when you’re not ready to take the calls.
• Get incoming call notifications with caller ID and profile information of the caller.

#3. No Dedicated Lines Required:

• Most of the softphone applications can be downloaded directly from the service provider’s website or any selected hardware platform.
• No dedicated network lines are required and configured as hard phones.

#4. Effective Integrations:

The greatest advantage of using a softphone is it can be easily integrated with any third-party Outlook, CRM without much effort.

• Softphones integrated with your CRM allow you to compile previous call logs and relevant customer information before making the call.
• Softphones ease your access to customer interactions making it a more unified mode of communication.

#5. Audio & Video Conferencing:

• The audio/video capabilities in softphones allow you to host one-on-one or multiparty audio/video conferences.
• Softphone services let you share your screen during video conferencing and thus, helping you to better coordinate with your workers.

#6. Accessibility & Portability:

• Softphones can be easily accessed on any device be it a mobile, laptop, tablet, PC, etc making them more convenient to use.
• As softphone runs over the internet you can make calls from anywhere any time from your preferred device.

As a softphone is simple to use and easily accessible, it helps to take your business communications to next level.

Since every operation is upgrading in the business, now it’s time to upgrade your communications from desk phones to softphones.

For further information about softphone, Speak With Our Expert