A Class 5 Softswitch is a software-based device that controls voice traffic in a communications network between end users. Voice over IP (VoIP) services is primarily offered to home and small business users by Internet Service Providers (ISPs) and telecommunications companies. Call forwarding, call waiting, and other call features are…read more →

VoIP call recording software allows companies to record voice conversations that happen over a Voice over Internet Protocol (VoIP) network. It may capture both incoming and outgoing VoIP calls, including those made on softphones, IP phones, and other VoIP-capable devices like softphones. All audio data is recorded by the software,…read more →

Instant messaging (IM) is a real-time communication method that enables users to send and receive text, voice, video, and multimedia communications instantly through the internet or other networks. It helps individuals or teams to communicate with one another in real-time from various locations, enabling rapid and effective exchanges. Instant messaging…read more →

White label SMS platforms are software tools that let companies design and control their own branded SMS marketing campaigns. These platforms are typically offered by third-party service providers, who give businesses the option to brand and message the platform according to their own preferences. These platforms provide with a number…read more →

Softphones are software programmes that let users use a computer or mobile device to make and receive phone calls over the internet. They are a form of VoIP technology that replaces the function of the conventional hardware-based phones used in conventional phone systems. These VoIP mobile dialers typically exist on…read more →

Delivering a seamless and integrated consumer experience across several channels, combining online and offline channels, is known as omni-channel marketing. No matter how customers connect with the company, omni-channel marketing aims to give them a consistent and seamless experience. Omni-channel marketing prioritises the demands of the consumer over specific channels…read more →

Missed call API is a service provided by telecommunication companies that allows businesses to verify user phone numbers and provide a call-to-action option for their consumers. With missed call APIs, a user can give a missed call to a specific phone number provided by the business, and the API will…read more →

An omni channel strategy is a marketing and sales technique that strives to deliver a smooth and uniform consumer experience across all channels and touchpoints, including physical stores, online stores, mobile apps, social media, email, and phone. An omni channel strategy aims to give customers the freedom to interact with…read more →

The term "IVR" (Interactive Voice Response) refers to a technology that enables callers to communicate with an automated voice menu and move through a sequence of prompts and selections using either their voice or the phone's keypad. Businesses and organisations frequently use IVR systems to automate repetitive operations, give customer…read more →

Video chat software development kits or a video cha SDK is a collection of tools using which developers can incorporate video chat features into their apps. These kits basically make it easier to integrate video calling options on apps, thus cutting down the extra costs and time needed to create…read more →