White Label Communications Platform as a Service (CPaaS) for Enterprise

Simple API integration allows businesses to use DID numbers. H. Use direct extension dialling to reach customers worldwide. 

You can use the DID number for international/toll-free numbers so that you can contact your customers through a more reliable local number.

 DID numbers allow you to enjoy HD audio quality and good coverage at an affordable price. 

This also helps in implementing two-way SMS communication that allows you to effectively connect and interact with your customers.

Chat SDK allows you to integrate instant messaging into your existing website or app and provide a better experience for your users. 

Benefit from 1:1 and group chat integration, send personalized messages and easily share files and documents within the app.

Cpaas products also allow live location sharing and the creation of private and public groups where data is subject to end-to-end encryption. 

Easily create, delete, modify, and manage group settings with Chat SDK integration.

Creating live video chats with your consumers is simple with the integration of the Video SDK.

Two-way video communication enables more personal communication and enables effective interaction with customers in real time. 

There is no longer any need to rely on complex third-party applications to interact with customers via video.

HD video calling capabilities, video recording capabilities, cross-platform video calling, etc. are the main benefits of Video SDK integration.

The Voice SDK allows you to enable highly engaging, low-latency in-app voice communication features.

PSTN calling functionality is enabled and the voice SDK provides a high-quality audio experience, allowing you to contact mobile/landline customers as well. 

In some cases, it may be necessary to record calls for auditing or further verification.

 In these cases, CPaaS Voice SDK can record calls, voicemails, and meetings and store them securely in the cloud for future needs.

Cpaas service providers are used to add missed call features that help businesses get more leads, collect feedback, and organize surveys and surveys for customers.

The DID Number API allows you to create a missed call number (or even a toll-free number) specifically for your business.

When a customer makes a missed call, her CRM immediately gathers the information, and the customer is then instantly phoned.

This allows customers to easily contact support agents without waiting, making it an effective alternative to OTP mechanisms.

This API integration enables click-to-call services for support teams. 

Here, the user enters their phone number into the form, and the voice API immediately starts calling that number. 

Click-to-Call services save you time and make communication easy

Click-to-Call connects both customers and agents, allowing them to communicate instantly and efficiently. It also easily integrates with all your useful CRMs.

The VoIP call recording system (API) makes it easy to record business calls. 

The Voice SDK integration’s dual-channel recording feature helps you record each participant in a call individually.

Call recordings can also be used to evaluate and audit customer conversations to improve the customer experience

The programmable voice SDK also allows you to monitor and track incoming and outgoing calls and analyze customer feedback and requirements.

You can make automated voice calls for any transactional use, such as OTPs, booking or service cancellations, and order confirmations, using Interactive Voice Response (IVR) APIs.

This can also enable time-based routing, which enables you to route calls to agents or leave callers with pre-recorded messages or responses.

IVR’s pre-recording capability and computer-generated voice interaction are its main benefits. Additionally, you can place an IVR call to a specific number or have the recorded voice play during the call. It converts text to voice and also enables precise call routing by taking callers’ input into account.

CPaaS-enabled DID numbers can use number masking or proxy functionality to establish connections between agents and customers without revealing their identity. CPAAS providers designed this feature as additional security.

Both parties can connect and communicate anonymously with advanced security measures. 

This allows you to get detailed reports of agent-customer conversations and provides great connectivity capabilities for both local and international numbers. 

DID numbers also allow customers to communicate by voice, SMS, or another method depending on their needs.