Prolonged effects of Covid-19 and the increase of remote working have expedited the development of VoIP and are expected to do so for the foreseeable future. Businesses are already reaping the benefits of VoIP’s low costs and high dependability; you can simply pass these advantages on to your consumers. In this piece, we’ll discuss the benefits of white labeling VoIP services and how is it helping.

White label VoIP refers to what exactly?

The phrase “white label” is normally reserved for mass-produced goods by providing an application programming interface (API) that enables the customers to white label and modify the VoIP solutions before reselling them to their own clients. Offering VoIP telephony services under a company’s own brand name via an API has been touted as a lucrative revenue stream by several businesses.

How white-labeled mobile VOIP is helping service provider?

• Controlling your own brand and its price is entirely in your hands.

When promoting the VoIP platform to your consumers, you are free to use your own brand. As a result, you may strengthen your relationship with the client and encourage further commercial expansion. Without obligating clients to sign lengthy contracts, you may strengthen your brand and customer connections with this value-added service.

The extra money your company may profit from by white labeling VoIP and reselling to clients is another major advantage. You may charge whatever you wish, and you can decide how much of a profit margin to provide your consumers. You get to choose your own rules and charge different fees for calls made by retail consumers.

• Propose individualized approaches to problems.

Adjust your solutions to meet the needs of your clientele. The PBX is an adaptable system that may meet the needs of almost any company and provide an excellent amenity for their clientele. Its use has been widespread, finding favor in a variety of fields. Introducing a PBX to your clientele is a great idea since it may immediately simplify and centralize their communication.

Using the PBX system, the call may be transferred internally, without going via the main switchboard. Your clients’ internal and external communication will undergo a radical transformation thanks to the PBX’s many functionalities. The move to VoIP service providers will provide substantial improvements in call management and customer support. Your clients may take use of the following PBX functions:

• Allows for Dynamic Call Transfer, Interception, and Routing
• Recording Phone Calls
• Call Transfer
• Virtual Helper (IVR
• IVR (Interactive Voice Response)
• Telephony Conference Calling
• Transcription of Voicemails

The voice menu function is a standard component of virtual PBX phone systems, and it allows your customers to easily navigate available choices. Because of this, sales and support teams may arrange call flow according to staff availability, shift schedules, and time zones. When a call comes in, it is routed to one of many extensions depending on a variety of factors, such as the time of day or the location of the caller.

The voice menu’s scenario-based design allows you to fine-tune your call handling by customizing features like IVR and hold music, business hours, and missed call alerts. These advanced capabilities, which might include call transfers, voice menu settings, and call recording, can greatly enhance the contact experience for both your employees and your customers.

• Continued technical assistance

As a reseller, you can also take advantage of the team’s technical support by asking for assistance and guidance from them before making a sale, whenever you need it.

Conclusion

Because of white labeling by Voxvalley, VoIP providers may alter the visual style or overall theme of an existing softphone to better suit the demands of their corporate customers. Businesses may increase their brand awareness by customizing a softphone solution through voxvalley with their company name and logo. Due to rising employee expectations, businesses are placing a premium on mobile communication through the use of VoIP-powered mobile apps.