CPaaS (Communication Platform as a Service) being a cloud-based delivery model allows you to add solutions like voice, messaging, video, chat, SMS, and other communication-focused APIs to your existing software.
The cloud-based CPaaS APIs allow developers to embed into any of their existing communication applications or software.
APIs usually work in the back-end that typically supports VoIP networks to receive calls and messages from one user to another.
With its omnichannel communication approach, CPaaS helps you connect PSTN to any internet telephone network and vice-versa, without having to switch from the screen.
Let’s have a detailed look at what is PSTN and internet telephony:
PSTN (Public Switched Telephone Network)
PSTN is a network of circuit switches that is made up of fiber optic cables, communication satellites, microwave transmissions, and cellular networks.
They simply work by sending electric signals from one cable to another cable located at the terminal destination.
These are generally known by names landlines, fixed-line telephones, Plain old telephone service (POTS).
Internet telephony network:
It is generally called VoIP (Voice Over Internet Protocol) in business terminology.
VoIP transmits voice signals on shared lines over the internet or any private data network in the form of data packets.
Connecting PSTN to VoIP requires an FXO gateway (Foreign Exchange Office) which seems to be a long process for a user to adapt to.
But using CPaaS, you can connect your on-premise PBX equipment over the internet and integrate voice messaging with the help of APIs.
Below are few building blocks you can use by implementing CPaaS in your communications:
#WebRTC calling:
CPaaS enables real-time calling for the users and also helps you to embed voice and video communications in both web browsers and mobile devices using APIs.
Where in turn, it allows you to add additional features like conferencing, recording, encrypting, etc.
#On-demand SIP trunking:
CPaaS provides you the functionality of SIP trunking that is required for you to support your IP-based communication.
Based on the call capacity, On-demand flexible SIP trunking increase or decrease the capacity as per your need.
#Voice calling:
CPaaS allows you to add voice calling to your customer-facing applications and makes them easy to connect with you while purchasing your products or services.
Voxvalley, helps you grow your business by providing you robust scalable audio conferencing.
The best part is: It allows developers to easily integrate into any tool thereby saving time and resources.
Learn how you can embed voice communications into your applications by speaking to our experts today.
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