A Softswitch, acts as a VoIP server allowing networks to provide services like voice/video calls (VoIP calls), call routing, billing etc. 

The core purpose of Softswitch is to handle traffic and establish strong signalling, and routing. 

What is a Softswitch Used For?

A major part of innovation for VoIP includes Softswitch. 

These Softswitches are used for a purpose, that is similar to a traditional switch.  

Telecommunication companies use this software as it provides call control intelligence for signal establishing, terminating, routing, and processing media streams. 

Unlike traditional switches, Softswitches don’t require dedicated hardware to control calls as it functions in virtual space. 

Softswitches mainly comprise of two elements – Call agent (controls routing and signalling), and Media gateway (for processing media streams).  

These two elements can be co-located on one piece of hardware or can be located on separate hardware as per the business requirement. 

These VoIP Softswitches are further subdivided into 2 types, Class 4 Softswitch and Class 5 Softswitch. 

#1. Class 4 Softswitch:

• This Class 4 Switch is used from one network carrier to another network carrier or between the carriers and local office exchanges to safely route and monitor a high amount of VoIP traffic over long distances. 
• Large corporations take advantage of this Softswitch to deliver VoIP services and traffic to multiple networks. 

• Alongside, these switches also handle billing, call data reporting, and manage a number of concurrent users. 

#2. Class 5 Softswitch:

• Class 5 Softswitch is intended to provide services to end-users as it has the ability to route to PSTN (Public Switched Telephone Network) telephone calls.  
• Besides routing, these switches provide additional features like call forwarding, three-way calling, call conferencing, and auto attendants making the perfect solution for end-users. 

VoIP Softswitch is a software application that can be installed on any device to provide distinctive features like instant messaging, voice calling, video conferencing etc., to the users all over the world. 

One of the key benefits of Softswitch is, it allows anyone to place calls to long distances by keeping the costs low. 

Let’s Look at the Benefits of VoIP Softswitch:

#1. Scalability:

VoIP Switch, being a software-based application, it is easy to scale up and down depending on the requirement.   

This means you’re only paying for what you need.   

#2. Versatility:

As your business is likely to utilize other systems/apps, this Softswitch can be integrated with those apps to create a comprehensive software solution to provide maximum efficiency for the organization and streamline the operations. 

#3. Reliability:

For the organizations adapting class 4 Softswitch, in case of failure or increased load of users, the system will make automated configurations and switching, to assure that the system works with full potential by removing all barriers. 

#4. Expandable & Flexibility:

VoIP Softswitch allows businesses to expand the facilities easily as required, by adding extensions and new trunks with an additional investment that is worth buying as per the business needs. 

As the complexity of PSTN networks is virtually eliminated, it makes Softswitches extremely flexible by standardizing the system with a variety of communications and thus making it a perfect solution for any business.

#5. Cost-Effective:

Compared to traditional circuit switches, VoIP switches are more cost-effective and budget friendly.   

Softswitch providers ensure that their clients always have up-to-date software and thereby eliminating the need of purchasing additional hardware infrastructure to run the operations. 

Conclusion:

The list of benefits of VoIP Softswitch are extremely helpful for businesses of all kinds.  

With its powerful technology and additional features, it helps businesses to gain the competitive advantage and provide quality service to the customers. 

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