From the last 1 year, if we observe any industry that needed communications most, it is the healthcare industry.

With millions of Covid cases increasing every day, healthcare providers started relying effectively on communication solutions for sharing information…

… scheduling appointments, vaccine awareness, and communicating health risks with patients to ensure patient wellness.

Communication has become a vital solution for many healthcare providers where patients and doctors sitting in the same room has become a precautionary measure to taken care of.

So, assisting patients in this pandemic with an uninterrupted service has become a challenge for many healthcare providers.

This is where CPaaS comes…

CPaaS (Communications Platform as a Service) can help organizations in this pandemic by providing all necessary benefits on one platform and thus ensuring seamless communication between doctors and patients.

This is a customizable solution that allows providers to use only those services which their business requires.

Here comes the list of CPaaS benefits that a healthcare provider can take leverage of in assisting covid patients.

#1. Appointment Reminders:

CPaaS allows healthcare organizations to automate the text messages and reminder calls thus, helping patients never miss an important update about their health and wellness.

This also allows patients to book their appointments directly from the website and receive a text message after confirming, instead of waiting for someone to schedule it.

#2. Engage Your Patients Through SMS:

These days SMS has become the most widely preferred communication mode to engage with the consumers.

Using SMS APIs organizations could send covid medical prescriptions, vaccine reminders, confirm an appointment, and obtain feedback from patients.

Adding SMS to your communication can be an essential part to keep your patients updated about their health status and send medication doses depending on their covid stage.

While CPaaS also enables Two-way SMS, patients can seek any emergency help or any important requirements like oxygen cylinders by dropping a text message.

This way healthcare providers can ensure their patient’s health without being physically available before the patients.

#3. Medical Consultation With Voice & Video SDKs:

With the help of CPaaS audio & video integration, doctors or healthcare practitioners can easily connect with their patients via an audio or a video call.

Moreover, the whole consultation can be recorded for future reference thus providing a cohesive and integrated experience to patients.

These elements help doctors able to access their patients’ data in real-time and work more efficiently.

#4. IVR Solutions:

CPaaS helps organizations in filtering patients based on the severity of Covid-19 symptoms using a self-assessment IVR, asking questions like recent travel history, demographic details, possible symptoms, etc.

Based on the gathered patient data, organizations can ensure urgent care and help for the more severe and moderate patients, while setting up follow-up calls for mild symptom patients using already existing Covid-19 helpline numbers.

To know more about CPaaS, speak with our expert – Schedule Free Demo