What lies at the heart of the digital transformation is…

… Communications Platform as a Service or CPaaS.

This along with the SDKs & APIs, support businesses to reach the required customer demands by integrating robust and unique features into the existing applications.

The pandemic has forced organizations to switch to digital, almost overnight.

All this has been possible for organizations, due to the capabilities of CPaaS.

Real-time communications in businesses can be streamlined with CPaaS by integrating SDKs and APIs into existing applications without spending additional money on new software or hardware.

If you already are using CRM, ERP, CMS, or SaaS, you can continue to use these while CPaaS integrates the required SDKs and APIs to enhance communication.

Your digital transformation journey can either kick start easily with CPaaS or it can be enhanced with CPaaS, if already begun.

You can integrate automated SMS campaigns, billing reminders, one-time passwords, and many other features quickly.

All industries ranging from software, manufacturing, retail, FMCG, healthcare, travel and tourism, logistics, automobiles, and educational institutions have started reaping the benefits from CPaaS already.

The one common factor that all these industries are using CPaaS is for better customer service and revenue generation.

As we are marching ahead in this century, CPaaS is going to dominate the unified communications domain.

Surveys point that by 2022, CPaaS is expected to have a market value of $10.9 million.

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