Softphones are the future of telecommunications industry.

And, these days businesses are expecting more from their communication systems.

To meet the changing demands and requirements of companies, many options have evolved over the decades.

Out of these, Softphones are the ones that captivate the interest of many companies that were earlier availing desk phones.

Softphones are cloud-based software systems that operate using IP (Internet Protocol) technology, using which one can make calls over the internet.

Here are 5 ways to learn about how adopting the cloud-based softphone can improve your business communications –

#1. Text-Based Messaging Options:

Today’s customers love to use text-based options for any queries, and seek customer support rather than giving a call to companies.

Unlike your desk phone, a softphone allows you to send transactional and promotional messages to your customers that allows them to engage with your business more easily.

Customers appreciate it when companies allow them to select their preferred mode of communication or provide them an option to even switch between text or chat.

#2. Call Recording Capabilities:

Most of the time, customers get irritated by repeating their problems with multiple customer care executives.

Call recording options in softphone helps businesses to go back and review customers’ past conversations and verify a point of what has been said or heard and can start a conversation with the customer straight to the point.

Call recording also helps your businesses in training your customer service executives and can have timely feedback to your representatives.

#3. Easy Integration With Other Software Tools:

The best advantage of a softphone is, it can be easily integrated into any other apps that your business already uses.

These can be integrated into majority of your business tools like CRM, Outlook, Salesforce, etc.

This helps you to place calls directly from your CRM and syncs call data and notes within your application and makes communication easier and faster.

Softphone has completely kicked off the days of BYOD (Bring your own device), as this is a cloud based application.

#4. Portability:

Regardless of the location, employees can join and collaborate with other employees and colleagues within a business network.

This encourages employees to perform their work more efficiently and helps them motivate with a higher quality of work.

#5. Incoming Call & Voicemail Notifications:

With Softphone installed onto your device will never allow you to miss any calls if you’re away from your desk.

Voicemail notifications are a great improvement on softphones, allowing you to receive push notifications on your mobile phone along with the audio file pushed directly to your mail.

Smart tools like softphones given to your employees can empower your employees to work more efficiently.

For detailed information about Softphone, Schedule Free Demo