Softphone Clients vs. Mobile Phones – Which is best for your business?

08 Sep 2015

For long, traditional PBX systems has been the all important part of enterprise communications. With the advent of VoIP technology, IP PBX software has contributed leaps and bounds to enterprise communications. The communication costs have considerably fallen down leading to significant savings and scope of business expansion. Therefore, enterprises continued to experience richer benefits with IP PBX software.

Now, the unified communications era has begun with enterprises looking forward to more of softphone clients rather than mobile phones to stay connected to the IP network. Though desk phones and mobile phones have formed very useful devices for enterprise communications, the overhead costs involved for their support and maintenance is very high. Also, the feature set in those devices are very limited making the communications incomplete. On the other hand softphone clients are software applications that can be deployed across a range of mobile platforms for making and receiving calls. There is no additional hardware required except for the mobile devices on which the softphone clients will be installed.

More savings with softphone clients

Not only can enterprises save on their monthly phone bills, but can experience enriched communications through advanced features made available on the softphone clients. If the softphone client is a unified communications app then enterprises can undoubtedly make a great deal of it. For instance, an employee can access features such as call forwarding, call parking, email, voice mail, call conferencing, ring group, call transfer, video call, file transfer, collaboration, etc., from UC softphone client connected to the enterprise network. In the case of mobile phones, the features are limited not giving enough scope for employees to have full-fledged enterprise communications.

BYOD and more…

Enterprises can encourage BYOD (Bring Your Own Device) concept to further cut down the operational costs as employees’ personal mobile devices can be used to access the enterprise business phone system. Enterprises, with the help of IT department can define the security policies to ensure the safe use of their IP network for official purposes. The softphone clients can be easily installed on various employees’ mobile devices and can be effortlessly administered and monitored through centralized web user interface.

Furthermore, the employee productivity can be boosted to a new high by allowing employees to work from anywhere and at any time while still being connected to the enterprise network. Also, the number of softphone clients can easily grow with the business expansion at very low costs.

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