With mobile workforce becoming a dominant resource in almost every business, it has become a challenge to keep down the communication costs and streamline the business communications for creating maximum productivity, revenue and profitability. However, the new breed of mobile UC applications are helping businesses to mitigate risks and allow them to enable their mobile workforce with advanced communication features such as IM & Presence, Conferencing, Fax, Video Chat, File Transfer, IP Telephony, etc., for effective business communications.
The very basic advantage of mobile UC apps is to save on hefty monthly cell phone bills of mobile workforce by allowing them to access the business communication network for their communication needs from anywhere they go. Wondering how does that work? The mobile UC apps can be configured to the IP PBX/UC communication network so that it exactly behaves like a desktop IP phone but with enhanced communication features. So, an employee whose office is located in California can still access the business communication network in Texas via mobile UC application configured to that network. As a result, the communication costs are significantly reduced avoiding the expensive cellular network call charges. In addition, mobile UC features will enable the mobile workforce to offer better customer service by making quick decisions. For example, an employee taking a call from an esteemed customer needs help from his superior before closing a request can use Presence to know if he is available and initiate an appropriate action (conference call/chat, etc.). Thus, customers are provided with immediate and effective help without much ado.
On the other hand, it improves the number of man hours as employees can avoid travelling to office daily thereby using that time for discharging their duties. Also, mobile UC applications help businesses to achieve 100% mobility and effortlessly back BYOD program for their employees. Altogether, leveraging mobile UC applications can improve mobile workforce efficiency by offering quick and convenient communication channels such as IM & Presence, Conferencing, Fax, Video Chat, File Transfer, IP Telephony, etc., for effective business communications.