Are Smartphone Apps A Total Replacement of Desk Phones?

05 Oct 2015

The combination of smartphones with VoIP technology has changed the landscape of enterprise business communications. Desk phones which were indispensable communication tools until the recent past have now ceded the ground to smartphones which are increasingly leveraged by enterprises to reduce costs and increase employee productivity. So, the real question is whether softphone apps (a.k.a mobile dialer) will replace desk phones or not.  Read on to find the answer.

Better business communications at lower costs

For long desk phones using circuit switched telephony network have done a tremendous job forming an integral part of office communication systems. Employees found it handy to attend the calls and use features such as call forwarding, call transfer, conferencing, etc., making up for a healthier business environment. Soon, IP phones have taken over bringing down the monthly phone bills significantly. It offered a better user experience linked with advanced telephony features. Now, the latest trend is leveraging smartphone VoIP apps that can be easily deployed across a range of platforms and devices by enterprises and use them for business communications. The wide reachability of smartphones has made it possible for enterprises to look for smartphone VoIP apps as a cheaper replacement for desk phones.  Not just smartphones but even tablets have become the prime end-user hardware for business telephony communications.  According to Juniper Research, there will be nearly 1.7 billion mobile VoIP users by 2017. Such is the popularity of smartphone VoIP apps!

BYOD and more…

In addition, the advanced ability of smartphone apps to integrate with office business communication network has attracted the attention of enterprises. Availability of smartphone apps that offer unified communications have made enterprises to go for better replacement of desk phones. Some enterprises have started implanting the BYOD or bring your own device concept allowing their employees to use their personal devices for business communications. Though BYOD is an interesting concept, the security challenges associated with it are many. With better mobile device management tools, enterprises can overcome the BYOD challenges so that no confidential data is lost or misused by the employees.

Overall, there is a mixed reaction from enterprises with some seeing smartphone apps as inevitable means for enriched business communications while some others still seeing desk phones as more qualitative and comfortable choice. But, going by the trend one should not be surprised if smartphone apps will pip desk phones in the near future.

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