First things first, a callshop is store front/retail business that provides access to telephones for making long distance calls or international calls in places where there is low mobile penetration or limited home phone service. Most often callshops use old circuit switch technologies to route the calls. End users walk into the callshops that has certain number of booths dedicated for making calls to various destinations around the world. Once the user finishes a call, an invoice is generated at the pay desk where callshop operator bills the user and collects the money.
In the recent past, VoIP based callshop platform has become the major trend among callshop business operators which enables them to manage multiple callshop networks from a single account. Unlike the traditional callshops where multiple booth creation is challenging and pricey affair, VoIP based callshops enable callshop operators for easy booth creation and management from centralized web user interface. So, with limited space and minimal investment anyone can start a callshop business.
The following are the 3 must haves to start a callshop business:
- Callshop Platform: A software solution that comprises of automatic invoicing and billing module, call routing module, comprehensive reporting and monitoring module. In addition, the callshop platform also facilitates multi-level user access with easy administration from the centralized web user interface. Using the web UI, callshop operators can create multiple booths and as well manage the same. Booths specific to destinations can be created for users’ convenience and invoices can be generated automatically to bill their usage.
- Interconnection with Termination Gateway Providers: In order to terminate the calls at various destinations, callshop platform should be interconnected with termination gateway providers from across the world. The call routing module of the callshop platform will apply the pre-defined routing logic and appropriately routes the traffic/calls through termination gateways for establishing the calls. An advanced call routing module supports least cost routing (LCR), prefix based routing and percentage routing offering callshop operators a wider choice for revenue generation.
- End User Hardware: It refers to the end user equipment through which end users will make calls to desired destinations. It can be VoIP/SIP phones, PC softphones or mobile VoIP applications that is connected to the callshop platform. Now-a-days mobile VoIP dialers on smartphones and tablets is a common scene at callshops.
Not only callshop operators even internet cafes, resellers and ITSPs can get started with callshop business provided they have a robust callshop platform as aforementioned.